FAQ

Plushie Care:

  • Please keep your plushies out of reach of pets. Be mindful of what products you’re purchasing if they’re intended for children, some small pieces/parts might not be suitable for children.
  • Please spot wash your plushie with a damp rag and be gentle! Stuffed plushies are not guaranteed to be machine washable and may be destroyed/damaged in the process.
  • Please do not trim or alter plushie in any way whatsoever, you may cause damage that cannot be fixed including unraveling of item or unstitching of certain part.
  • If there is any alteration you want done to your plushie, please ask BEFORE purchasing or email me ASAP after placing your order.
  • ***Allergy Warning: ALL stuffed plushies are a mixture of synthetic, polyester, or acrylic yarns and are ALL stuffed with polyester fiber. The only exceptions are wearable items, those are almost always made with 100% cotton yarn, unless otherwise stated.

Wearable Items:

  • Please be gentle with all your items and keep in mind that items are handmade! All purchased items come with cleaning instructions which include please wash your items in a gentle cycle and a delicates bag (or pillowcase if you don’t have one) in COLD water and lay them out to dry! Please do NOT put items in dryer as it is not guaranteed your item will survive a dryer machine.

Communication Disclaimer:
Please be patient and understanding that I am a one woman show and sometimes it might take me a couple hours to a couple days to get back to you via email, but rest assured that I WILL respond to you!

Returns and Refunds:

  • Please be mindful when purchasing items and be careful when checking out that you’re certain you want to purchase items.
  • Custom-made orders are NOT refundable due to them being custom made specifically for YOU and the likelihood of me being able to sell that item is highly unlikely.
  • Please double check your address to ensure that you are entering it correctly as I cannot be held responsible for items shipping to incorrect address as it is what you entered when checking out.
  • Orders can be cancelled within 48 hours of purchasing item/s.
  • Refunds are issued once the item is back in my possession. Shipping item back will be at your cost and no refunds are made on shipping/transaction costs. Refunds take roughly 5-10 business days to process and show up back into your account. All of which are listed in my “return policy.”